TAP designs, supplies and fits out the Operations Control Center (OCC), the room from which fare collection, fleet operations, passenger information, security, customer care and facilities are monitored and managed across the whole network.
The control-center package covers the large-format video wall, operator workstations for every system, supervisor and customer care positions, and the test and training equipment that supports them, all specified for continuous, high-availability operation with disaster-recovery provision.
Every position works from the same live data, so operators see one consistent picture of the network and can act on it immediately.
Room Layout
A Control Room Organized Around the Network
TAP plans the control room so that every operator has a clear view of the shared video wall and works at a position equipped for their function, with supervision, customer care and technical rooms close at hand.
- Fare CollectionAFC operations
- Fleet & AVLDispatch and tracking
- Passenger InformationDisplays and PA
- CCTV MonitoringVideo surveillance
- Access ControlDoors and biometrics
- Asset & MaintenanceFaults and SLAs
- Depot OperationsVehicle movements
- Energy ManagementPower and metering
- Supervisor PositionOversight of all operator positions
- Customer Care CenterCall handling and complaints
- Equipment RoomServers, network and UPS
Operator Positions
A Position for Every System
TAP equips dedicated workstations for each operational function, so every system has trained operators and the tools they need in the control room.
Fare Collection
Device monitoring, alarms, commanding and revenue oversight.
Fleet & Dispatch
Vehicle tracking, schedule adherence and driver communication.
Passenger Information
Display content and announcements to selected zones.
Security & CCTV
Live and recorded video, analytics alerts and incident response.
Access Control
Door status, access events and biometric records.
Asset & Maintenance
Equipment faults, work orders and service levels.
Depot & Energy
Vehicle movements, power consumption and alarms.
Supervision
Overview of all positions and escalation of incidents.
Workstations
Operator Workstation Specification
TAP supplies professional operator workstations configured for continuous control-room use. A typical configuration is shown below and is scaled to each position’s role.
| Operating system | Licensed professional desktop operating system with office productivity software |
|---|---|
| Memory and storage | 16 GB RAM or higher, solid-state storage |
| Displays | Dual displays per workstation as standard, with additional displays for monitoring-intensive roles |
| Connectivity | Gigabit Ethernet and Wi-Fi 6 |
| Peripherals | Professional keyboard and mouse; headsets and paging microphones where required |
| Furniture | Ergonomic control-room consoles with integrated cable management |
| Environment | Controlled temperature, with additional cooling provided for the video wall where needed |
- 01Call-center agent workstations
- 02Headsets and IP telephony
- 03Call recording
- 04Supervisor listen-in
- 05Complaint logging and tracking
- 06Emergency call handling
Customer Care & Call Center
TAP equips the customer care and call center that passengers contact for information, complaints, feedback and emergencies during operating hours.
Call-center workstations are linked to the complaint management system, so every call can be logged, assigned and tracked to resolution, with supervisors able to monitor call quality.
Resilience
Designed for Continuous Operation
The control center is built for high availability throughout operating hours, with a disaster-recovery capability that keeps essential operations running if the primary site is unavailable.
Operations Control Center
- Redundant servers and storage
- Uninterruptible power
- Redundant network paths
- Daily data backup
Disaster-Recovery Facility
- Standby servers and workstations
- Off-site backup storage
- Essential system continuity
- Periodic recovery testing
Test & Training
Test Benches and Training Facilities
TAP supplies dedicated test benches so that software updates, new devices and configuration changes are proven before they reach live operations, along with equipment for training operators and maintenance staff.
- Fare collection test bench
- Fleet and AVL test bench
- Passenger information test bench
- Asset management test bench
- Call center test bench
- Training workstations
- Reference device sets
- Staging and update environment
Equipment Gallery
The Passenger Information Range
Video Wall
Control Room
Operator Console
Operator Workstation
Supervisor Position
Call Center
Equipment Room
Test Bench
One Partner for the Control Room
From room layout to the last workstation, TAP delivers a control center ready for operation.
Complete Fit-Out
Video wall, consoles, workstations and call center.
Every System
A dedicated position for each ITS function.
Shared Picture
Live data from all systems on one wall.
Resilient
High availability and disaster recovery.
Supported
Testing, training and maintenance by TAP.
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