TAP operates fare sales and revenue management on behalf of transit authorities: running sales channels, collecting cash and electronic payments, protecting revenue, reconciling every transaction and remitting daily revenue with full reporting.
All services are delivered under performance-based contracts. Key performance indicators are measured automatically by a KPI monitoring system the authority can audit at any time, so service quality is transparent, verifiable and tied directly to contract performance.
Revenue Chain
From Passenger Payment to Authority Account
TAP manages the complete chain of custody for fare revenue, with every sale registered at its point of sale and every amount traceable through to settlement.
- Sell01
Fare media and top-ups sold across every channel at authority-set prices.
- Collect02
Cash, card and mobile payments collected and verified.
- Protect03
Cash secured in storage and transit; fraud and evasion prevented.
- Reconcile04
Sales matched against device and payment records.
- Settle05
Revenue cleared and remitted daily to the authority.
- Report06
Daily revenue and settlement reports issued.
Sales Channels
Fares Available Wherever Passengers Are
TAP operates a multi-channel sales network so passengers can buy and top up fare media at stations, on the move and in their neighborhoods.
-
Channel 01
Station Kiosks
ServicesCard sales, registration, personalization and top-upPaymentCash, bank cards -
Channel 02
Vending Machines
ServicesSingle-journey tickets and top-up, unattendedPaymentCash, bank cards -
Channel 03
Conductors
ServicesSales and validation on off-corridor segmentsPaymentCash via handheld devices -
Channel 04
Retail Agents
ServicesCard sales and top-up at partner storesPaymentCash through POS terminals -
Channel 05
Mobile Wallets
ServicesTop-up from leading mobile money providersPaymentMobile money -
Channel 06
Passenger App
ServicesMobile tickets, account top-up and historyPaymentCards, wallets -
Channel 07
Web Portal
ServicesAccount management and online top-upPaymentCards, wallets -
Channel 08
Customer Care
ServicesCard replacement, claims and refundsPaymentAccount adjustments
Revenue Protection
Controls at Every Point Where Revenue Could Leak
TAP operates systems, methods and processes to prevent, detect and recover revenue losses, whether from cash handling, fraudulent fare media or fare evasion.
-
Cash Controls
Every cash transaction registered and every amount accounted for.
- Point-of-sale registrationSales recorded per operator and shift
- Shift balancingCash counted against system totals
- Secure storage and transportCash-in-transit from stations
-
Digital Controls
Transactions secured and suspicious activity flagged.
- Signed, encrypted transactionsManaged cryptographic keys
- HotlistsLost, stolen and blocked media
- Anomaly detectionCard sharing and cloning patterns
-
Field Enforcement
Validation enforced where passengers travel.
- Fare inspectionOn-board and off-board checks
- Gate supervisionPaid-area access control
- Repeat-offender handlingDeny-listed media and records
Reconciliation
Reconciled and Remitted, Every Day
Revenue is closed daily. Sales are matched against device data and payment settlements, exceptions are investigated, and the full amount registered by the fare system is remitted to the authority.
-
01
End of Service
Collect
Transaction data uploaded from every device and sales channel.
- Device transaction logs
- Cash shift totals
-
02
Overnight
Reconcile
Sales, device records and payment settlements matched by business day.
- Variance by channel
- Exceptions flagged
-
03
Next Morning
Settle
Revenue cleared through the central clearing house and remitted to the authority.
- Prefunded account transfers
- Operator apportionment
-
04
Same Day
Report
Daily settlement report issued, with exceptions tracked to resolution.
- Daily settlement report
- Exception log
KPI Monitoring System
Performance Measured by the System, Not by Opinion
TAP supplies, operates and maintains a KPI monitoring system that collects performance data automatically from every subsystem and shares it with the authority and operators.
Automated Collection
KPI data gathered from fare, ITS and station systems without manual entry.
Automatic Calculation
Indicators and failure events calculated against agreed definitions.
Scheduled Reports
Standard reports generated automatically for each reporting period.
Selective Reporting
Authority users choose criteria, time scales and outputs.
Full Audit Rights
The authority, or its independent agent, may audit at any time.
Operator Oversight
Data to monitor vehicle operating company contracts.
- daily
- weekly
- monthly
- quarterly
- custom period
Accountability
A Performance-Based Partnership
Under TAP’s performance-based contracts, payment is linked to measured service. Shortfalls carry defined performance deductions, so the authority pays for results, not effort.
Agreed Service Levels
Indicators and failure events defined in the contract.
Automated Measurement
Data captured by the systems themselves.
Transparent Reporting
Results visible to the authority at all times.
Joint Review
Monthly analysis and improvement actions.
Accountable Service
Performance the authority can verify and rely on.
Related
Works Together With
Hardware & Software
Management
Comments are closed